At Lê Stork, we strive to provide the best products and an outstanding shopping experience for our customers. However, we understand that sometimes you may need to return an item for various reasons. That’s why we offer a generous 30-day return policy, giving you ample time to decide whether you are completely satisfied with your purchase.
To be eligible for a return, the item must be in the same condition as you received it – unused, undamaged, and in its original packaging. Please also ensure that any tags are intact and that you have a receipt or proof of purchase available. This helps us facilitate the return process and ensure a smooth experience for you.
If you meet these criteria, you can contact us at hej@lestork.se to initiate the return process. Please note that all returns must be sent to the following address:
📍 Vesterbrogade 41, 1, Copenhagen V, 1620, Denmark
Returns sent without first requesting a return will not be accepted. Alternatively, you can also submit a return request by clicking the “Return Request” link.
Once your return is approved, we will send you a return shipping label along with detailed instructions on how and where to return your item. It is important to follow these instructions carefully to ensure that the return reaches us safely.
If you have any questions or concerns regarding the return process, you can always contact our customer support at hej@lestork.se. We are here to assist you and ensure your return process is smooth and efficient.
If you receive an item that is defective, damaged, or incorrect, please contact us immediately. We want you to be completely satisfied with your purchase and will do everything we can to resolve the issue.
Certain items cannot be returned, including:
Perishable goods such as food, flowers, or plants
Custom-made products, including special orders or personalized items
Personal care products such as beauty and hygiene items
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible for a return, feel free to contact us for more information.
Please note that we do not accept returns on sale items or gift cards. If you need a replacement item, we recommend making a separate purchase rather than exchanging it.
For customers within the European Union (EU), a 14-day withdrawal period applies. This means that you have the right to cancel or return your order within 14 days, regardless of the reason.
Recommendations
Fast delivery as promised and the packaging was also good. I will definitely order again in the future. Highly recommend Lé Stork!
– Ingrid
